I am writing to express my sincere gratitude for the exceptional support and care I received from Lucy and the entire team at Critoph & Crowe during one of the most difficult times of my life. This was my first time planning a funeral, and I was completely overwhelmed by the process. My late godfather had appointed me to handle the arrangements, and I truly wanted to do him proud.
From the very beginning, Lucy went above and beyond to guide me through every step of the process. Her patience, understanding, and reassurance made such a difference. Not only was she incredibly professional, but she was also compassionate and supportive, never once making me feel like I was asking too much. I cannot imagine anyone else caring for him with such attentiveness and kindness.
As someone who is very sensitive, there were moments when I found it difficult to cope, and I found myself breaking down on several occasions. However, Lucy always knew exactly what to say to comfort me. The compassion and empathy she displayed were truly remarkable and meant the world to me during such a heartbreaking time.
The funeral itself was more than I could have hoped for. I know my dear godfather would have been deeply moved by the way his life was celebrated. With Lucy’s help, we were able to incorporate significant aspects of his life, including his RAF service, his prison service, and a guard of honour. The turnout was a testament to how special he was, and it was comforting to know he was surrounded by so many who cared for him.
Lucy and her team also arranged the beautiful flowers from the immediate family, which were absolutely stunning. Additionally, Lucy ensured my godfather’s ashes were mixed with those of his late wife and worked diligently to ensure they were returned to us in time for Christmas. This personal touch provided such a sense of closure and peace for our family.
Words cannot fully express my appreciation for everything you did. Your dedication and compassion are truly beyond compare. I will be in touch soon to discuss arrangements for the final resting place, when our family decides where we would like to honour his memory and allow others to pay their respects.
Thank you once again for all your support.